ISOMAT’s primary aim is to to produce high-quality building chemicals and mortars and consistently provide professional and effective services to ensure overall customer satisfaction.
What does ISOMAT’s Quality Policy include?
ISOMAT successfully achieves customer satisfaction by:
Anticipating customer needs and requirements.
Responding promptly to customer requests.
Developing and manufacturing high-quality and innovative products, always as per specifications.
Distributing products and providing services to customers on time.
Communicating with customers and analyzing customer feedback for product and service improvement.
In pursuit of this aim, ISOMAT is committed to:
Operating in compliance with the necessary statutory and regulatory requirements and the requirements of ISO 9001:2015 and product certification standards.
Continually improving the effectiveness of the Quality Management System.
Establishing measurable and achievable quality objectives and reviewing them on an annual basis to ensure relevance to changing business needs. These objectives are stated in the annual quality review.
Communicating this quality policy electronically and in writing to all involved.
Reviewing quality policy on an annual basis.