ISOMAT’s primary aim is to to produce high-quality building chemicals and mortars and consistently provide professional and effective services to ensure overall customer satisfaction.
What does ISOMAT’s Quality Policy include?
ISOMAT successfully achieves customer satisfaction by:
- Anticipating customer needs and requirements.
- Responding promptly to customer requests.
- Developing and manufacturing high-quality and innovative products, always as per specifications.
- Distributing products and providing services to customers on time.
- Communicating with customers and analyzing customer feedback for product and service improvement.
In pursuit of this aim, ISOMAT is committed to:
- Operating in compliance with the necessary statutory and regulatory requirements and the requirements of ISO 9001:2015 and product certification standards.
- Continually improving the effectiveness of the Quality Management System.
- Establishing measurable and achievable quality objectives and reviewing them on an annual basis to ensure relevance to changing business needs. These objectives are stated in the annual quality review.
- Communicating this quality policy electronically and in writing to all involved.
Reviewing quality policy on an annual basis.