Quality Policy

ISOMAT’s primary aim is to to produce high-quality building chemicals and mortars and consistently provide professional and effective services to ensure overall customer satisfaction.

What does ISOMAT’s Quality Policy include?

ISOMAT successfully achieves customer satisfaction by:

• Anticipating customer needs and requirements.
• Responding promptly to customer requests.
• Developing and manufacturing high-quality and innovative products, always as per specifications.
• Distributing products and providing services to customers on time.
• Communicating with customers and analyzing customer feedback for product and service improvement.

In pursuit of this aim, ISOMAT is committed to:

• Operating in compliance with the necessary statutory and regulatory requirements and the requirements of ISO 9001:2015 and product certification standards.
• Continually improving the effectiveness of the Quality Management System.
• Establishing measurable and achievable quality objectives and reviewing them on an annual basis to ensure relevance to changing business needs. These objectives are stated in the annual quality review.
• Communicating this quality policy electronically and in writing to all involved.
  Reviewing quality policy on an annual basis.